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Refund & Cancellation Policy

1. General Policy Overview2. Service Cancellation by Client3. Refund Eligibility4. Non Refundable Services5. Cancellation by HexaOctane6. Refund Process7. Third Party Costs8. No Show & Inactivity Policy9. Dispute Resolution10. Contact Us

At HexaOctane, we strive to provide reliable, high quality services across all our sectors. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds may be requested. By engaging with our services, you agree to the terms described below.

1. General Policy Overview

HexaOctane provides multi-service solutions, many of which involve planning, coordination, manpower, third party involvement, and advance resource allocation. Therefore, cancellations and refunds must follow the guidelines below.

Refunds are not guaranteed unless the conditions stated in this policy are met.

2. Service Cancellation by Client

Clients may request cancellation of services by contacting us through official communication channels (email or written request).

Cancellation terms vary depending on the service category:

a) Before Project Commencement

  • If a cancellation request is made before any work has started, a partial refund may be issued after deducting administrative, consultation, and processing charges.

b) After Work Has Started

  • Once work has begun, refunds may be limited or unavailable, depending on the amount of work already completed.

  • Charges for completed tasks, manpower allocation, bookings, or third-party commitments will be deducted.

c) Last-Minute Cancellations

  • Cancellations made within 24–48 hours of a scheduled event, activity, or manpower deployment are generally non-refundable, due to resource allocation and partner commitments.

3. Refund Eligibility

Refunds may be granted only in the following scenarios:

  • Services were not delivered due to issues attributable to HexaOctane

  • Duplicate payments or billing errors

  • Service cancellations made before resource allocation (case-by-case basis)

Refunds are NOT issued for:

  • Work already completed

  • Services based on client approvals or instructions

  • Delays caused by incomplete client information

  • Non-cancellable third-party bookings or purchases

  • Custom services or personalized solutions

  • Violations of Terms & Conditions by the client

4. Non Refundable Services

The following categories are generally non-refundable due to their nature:

  • Event bookings (venue, equipment, third-party vendors)

  • Travel & accommodation arrangements

  • Real estate assistance and brokerage services

  • Marketing campaigns or promotional activity once launched

  • Manpower/driver services once deployed

  • IT or design work after initial drafts or development begins

5. Cancellation by HexaOctane

HexaOctane reserves the right to cancel or decline service requests under the following conditions:

  • Unforeseen operational issues

  • Non-compliance or misconduct by the client

  • Inaccurate or incomplete information provided

  • Non-payment or delayed payments

  • Situations where service execution becomes unsafe or non-feasible

In such cases, HexaOctane may offer:

  • A full refund

    or

  • Rescheduling or alternative service options

Decisions will be made based on the circumstances.

6. Refund Process

If a refund is approved:

  • Refunds will be processed within 7–14 business days

  • Payments will be returned to the original payment method

  • Processing times may vary depending on banks or payment gateways

  • Proof of payment may be required to initiate the refund

7. Third Party Costs

Any third-party charges (vendors, travel agents, contractors, venues, printing, advertising platforms, etc.) are non-refundable once confirmed or paid for.

Clients are responsible for all non-recoverable expenses incurred on their behalf.

8. No Show & Inactivity Policy

If a client fails to respond, provide required information, attend scheduled meetings, or participate as needed:

  • Projects may be placed on hold

  • No refunds will be issued for delays caused by client inactivity

  • Additional charges may apply if the project needs to be restarted or rescheduled

9. Dispute Resolution

If you disagree with a refund decision, you may contact us for review.

We will re-evaluate the case based on evidence, communication logs, and service agreements.

Our decision after re-evaluation will be final.

10. Contact Us

For cancellation requests, refund queries, or support, please contact:

HexaOctane

 Email - support@hexaoctane.in

 Ph - +91 8999365657